Ideas & Advice

Kindness in Leadership

  by John Keyser “Unexpected kindness is the most powerful, least costly, and most underrated agent of human change.” –  Bob Kerrey  Strong leadership and kindness are not mutually exclusive. In fact, they fit together effectively. The most successful leaders treat their team members with kindness. They realize that kindness...
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Being Present

  by John Keyser Highly effective and adaptive leaders are present and aware. They value emotional intelligence, they practice the skill of listening, and they commit to being in tune with their feelings and those of others. They hear what people say—and what they do not say—and they listen for...
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It Is Okay to Cry at Work

  by John Keyser I just read an insightful article by Dr. Deanna Minich that validates an issue I have felt strongly about for years: it is okay to cry at work. I have always believed that if someone breaks down under stress and cries, so what? He or she...
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The Keen Importance of Our Internal Relationships

  by John Keyser In last week’s note, I encouraged us to prioritize in 2015 connecting—truly connecting—with our team members and all co-workers. I received appreciative feedback from a number of readers that yes, this is an important goal, and we must determine how to allocate our time to do...
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Resolution for 2015

  by John Keyser May I offer a suggestion for our New Year’s resolution? Let’s we connect with our people! By “connect with our people,” I mean let’s: Think of our co-workers as teammates Ask our teammates for their input, ideas, advice and feedback Ask our teammates how we can...
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We Can Be Our Own Biggest Challenge

  by John Keyser Early at a religious service this morning, Fr. Andrew made the point in his homily that we can be our own biggest challenge. That struck me, and I immediately took out a note card and jotted that down. Later, I reflected, “What does it look like...
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A Conversation with a Servant Leader

  by John Keyser I am jazzed about a conversation I had with the president of a large, successful company this past week. His approach rings true to servant leadership. Our conversation centered on helping 2015 be an outstanding year. While of course his company’s financials are critical, he is...
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Listening to Connect

  by John Keyser I am reading one of John Maxwell’s books, Everyone Communicates, Few Connect. This is so true and so important to note. Business is about relationships. It is imperative that we connect with people—both our external and internal clients, that is, our team members. We must slow...
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Helping Our Team Members Succeed

  by John Keyser Leadership is about achieving shared goals through the good work of our team. It is not about wanting to be the star ourselves. It’s about the team succeeding with everyone having opportunity and feeling encouraged and helped to contribute in significant ways. Most people say they...
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Highly Effective Leaders Genuinely Care about Their People

  by John Keyser I recently delivered a webinar entitled Conversations are the Work of a Leader. It’s a subject near and dear to my heart. I’d like to share from the webinar a few ideas to help readers, especially those who have management and leadership responsibilities, make time for conversations....
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